I wish I could leave a positive review, but my experience with this product was incredibly frustrating. First, it arrived much later than promised, which was already disappointing. But the real issue started when I discovered a crucial part was missing upon opening the box.
I reached out to the seller immediately and even sent a video showing the unboxing, clearly documenting the missing part. Despite this, they made the process so difficult and refused to believe me. They kept asking for more “proof,” even though the video was taken the moment I opened the package. The lack of trust and unwillingness to resolve the issue by simply sending the missing part felt unprofessional and disrespectful.
This experience left a bad impression, and I wouldn’t recommend purchasing from this seller. Make sure to consider other options if you want reliable service and prompt assistance when issues arise.
Réponse du fournisseur :
Please be honest, you received the packages on 2024-09-13, but informed me on 2024-10-24, over 1 month after received, and only provided 2 very simple videos, when I asked you to provide more clear pictures and videos of the package box, you refused, and we already double checked our ship records with our factory and ship company, all shows the stand package's weight over 28Kg, it was full, the part you said missing is over about 10KG, if we did not put it into the package, the package will be about 18KG, then I asked you to weight the package you received, but you refused again, I wanted to help you to solve the problem fast, but it seems you don't want
31 Oct 2024